Privacy Policy

Effective date: 25 July 2026

Technica Solutions ("we", "our", "us") operates the website www.technicasolutions.online and the Technica Solutions business application. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Enquiry information — name, organization, email address, phone number, city and project details submitted through our enquiry form.
• Account information — for authorised users of our business application: name, employee/business identifiers, contact details and work records necessary to deliver our services.
• Payment information — when you make a payment, the transaction is processed by our payment gateway partner (e.g., Paytm Payments Services Ltd). We do not collect or store your card numbers, UPI PINs or banking credentials on our servers; we retain only the transaction reference, amount and status.
• Technical information — basic log data such as IP address and browser type, used for security and to keep the service running reliably.

2. How We Use Information

• To respond to enquiries and provide our installation and service offerings.
• To process and reconcile payments for our services.
• To operate, secure and improve our application and website.
• To meet legal, tax and regulatory obligations.

3. Sharing of Information

We do not sell or rent personal information. Information is shared only with: (a) our payment gateway partner, to the extent required to process a transaction; (b) service providers who host our infrastructure; and (c) authorities where required by law.

4. Data Security

All communication with our website and application is encrypted over HTTPS. Access to business data is restricted to authenticated, authorised users. Payment transactions are handled entirely on the secure pages of our payment gateway partner.

5. Data Retention

We retain enquiry and transaction records for as long as needed for business, accounting and legal purposes, after which they are deleted or anonymised.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by writing to us at the contact details below. We will respond within a reasonable time.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with a revised effective date.